Legal notice

Company details

Trade name: Lupo Dogs
Legal form: Eenmanszaak (sole proprietorship, Netherlands)
Owner: Taha Kaya
Registered address: Verduinstraat 33, 4243 JX Nieuwland, The Netherlands
Chamber of Commerce (KVK) number: 42096923
VAT identification number (btw-id): NL005492171B85

Contact

Email: getlupo@gmail.com
Website: www.lupodogs.eu
We reply to every email within one business day, usually faster.

Prices and VAT

All prices on this website are shown in euros and include Dutch VAT (BTW). The price you see is the price you pay for the product. Shipping costs, where they apply, are shown separately at checkout before you complete your order.

Your right to cancel

You have 14 days from the day you receive your order to change your mind and send it back. Full details are in our refund policy.

About our products

Our harnesses are mobility aids, not medical devices. If you have concerns about your dog's health, always speak to your vet.

Complaints

If something goes wrong, email us first at getlupo@gmail.com. We would much rather fix it with you directly, and we aim to respond within one business day and resolve the matter within 14 days.

If we cannot reach a solution together, you can seek free advice from the European Consumer Centre in your country. Information is available via the European Commission at consumer-redress.ec.europa.eu.