Return Policy
We want you and your dog to be completely happy with your Lupo Dogs harness. If something isn't right, we'll sort it out.
14-Day Fit Guarantee
Try the harness on your dog at home. If it doesn't fit, doesn't help, or your dog simply isn't comfortable in it, return it within 14 days of receiving it for a full refund. Trying the harness on indoors does not void your return. We know you can't judge a mobility harness without putting it on your dog.
This is your statutory return right under EU consumer law, and we make sure fitting your dog does not cost you that right.
How to Return
- Email us at getlupo@gmail.com with your order number and the reason for your return.
- We'll reply within 1 business day with return instructions.
- Pack the item securely in its original packaging if possible and send it to the address we provide.
Condition
Items should be returned clean and with all original parts included. Trying the harness on your dog indoors is completely fine. Harnesses showing heavy outdoor use or damage may not be eligible for a full refund.
Return Shipping Costs
Return shipping costs are covered by the customer unless the item is defective or we made an error with your order. Size exchanges are free, we cover the replacement shipping.
Refund Timeline
Once we receive your return, we'll inspect it and process your refund within 14 days. Refunds are issued to the original payment method.
Defective or Damaged Items
If your harness arrives damaged or with a defect, email us at getlupo@gmail.com with a photo within 48 hours of delivery. We'll send a replacement at no cost.
Questions? We're always reachable at getlupo@gmail.com.